Personal data processing policy

Updated 17 October 2026. This policy describes how visitor data is handled on ncagentos.ru. The English version explains the same website workflow as the Russian version.

1. Operator and contact

The operator is ООО «Инновационные решения и технологии» (IRT LLC), Russian tax ID 5012111667, registration branch code 501201001. Registered address: apartment 1, building 7, Shestaya Street, Balashikha, Moscow Region, Russia, 143989.

For access, correction, deletion or withdrawal of consent, contact info@irtit.ru or +7 977 484-74-68. Provide the contact used in your enquiry and its reference number, if available. We may ask you to verify ownership of that contact before disclosing information.

2. What is collected and why

• Consultations and deployment enquiries: name, email, phone or Telegram handle, task, preferred time if provided, deployment location, application area, form entry point and language. These help us respond, plan a deployment and manually arrange a meeting.
• Assistant conversations: your questions and knowledge-base answers, stored after consent. An enquiry submitted in the same tab may link that conversation to your contact.
• Feedback: name, contact and text, for review and response. Only your name and text may be published after separate optional consent and moderation. Contact fields are not published.
• Technical safeguards: submission time, consent version and document hash, enquiry reference and a temporary keyed hash of the IP address for rate limiting. The plugin does not write the original IP into the enquiry. Hosting security logs are managed separately.

Do not submit passwords, API keys, identity, medical, payment or other sensitive information. Administrators can read the free text you submit.

3. Basis and processing operations

Form and assistant data is processed on your separate consent. Operations include collection, recording, organisation, storage, correction, use to respond, anonymisation and deletion. Publication of feedback is permitted only through the additional publication choice. These forms do not subscribe you to marketing messages.

4. Storage and access

Enquiries are stored as private WordPress records on Beget hosting. Access is limited to administrators who handle enquiries and hosting personnel to the extent necessary to operate the service. There is no public API for reading contacts or conversations. The website assistant does not send conversations to external generative AI services.

Data is used until an enquiry is resolved and retained for no longer than 90 further days. Enquiries without follow-up are removed or anonymised within 90 days of receipt. An administrator is responsible for retention review; deletion is not automatic. Consented public feedback remains until consent is withdrawn or the operator removes it. Isolated hosting logs and backups have separate technical retention periods; deleted records must not be reintroduced into the working system after recovery.

5. Your choices

Forms are optional and consent boxes are unchecked by default. Without consent the form is not submitted. Contact the operator to request access, correction, a copy, deletion or withdrawal. Refusing publication does not stop you sending feedback privately. Publication consent can be withdrawn separately.

6. Website and external links

The assistant does not store contacts or conversation text in browser localStorage. Public pages do not include advertising trackers. WordPress may use necessary administrator login cookies. External services such as Telegram apply their own policies. Using cloud models in the application is a separate data flow governed by the selected providers; local application installation does not keep all cloud model requests local.